Returns & Exchanges
What is your return policy?
Unworn and unwashed merchandise with tags attached may be returned within 30 days of purchase with the original receipt.
Online orders may also be returned or exchanged in-store.
How do I exchange an item?
Online orders only, we offer two ways to process an exchange. Option 1 is highly recommended as it is faster, easier, and more cost-effective.
- Order the correct size/item immediately online.
- Add note at checkout: “Need prepaid envelope for exchange.”
- We include a prepaid return envelope in your new shipment.
- Once we receive your return, we refund the original item cost.
Note: If item(s) do not fit in the prepaid envelope and require a Medium, Large, or Extra-Large box, an additional charge will apply.
- Mail the item to the warehouse address below.
- Customer pays shipping both ways.
- A $15.00 shipping fee invoice will be emailed to you after we received your item(s).
- New item(s) ships once payment is confirmed.
Note: Replacements are shipped via FedEx (P.O. Boxes via USPS). Shipping fees are non-refundable. If item(s) do not fit in the prepaid envelope and require a Medium, Large, or Extra-Large box, an additional charge will apply. "Please note that Options 1 and 2 are not available for international orders. Kindly contact us for international exchange instructions. Please be advised that the customer is responsible for all shipping fees, taxes, and customs duties."
Mailing Address:
For returns, send items to the following address and include a note with your return details. For any questions, email us at orders@pacifichd.com.
2908 Kamehameha Hwy
Honolulu, HI 96819
"Please note: In-store purchases cannot be returned online. However, we gladly accept returns or exchanges at any Pacific Harley-Davidson retail location in Hawaii."
Order Cancellation Policy
We understand that plans may change. If you need to cancel your order, please contact us as soon as possible.
- Orders canceled before payment has been processed will receive a full refund.
- Orders canceled after payment has been processed and settled are subject to a non-refundable payment processing fee of 2.9% of the order total plus $0.30 per transaction. This fee is charged by our payment processor and is not refunded to us when a transaction is canceled or refunded. The applicable processing fee will be deducted from your refund.
- Orders that have already shipped cannot be canceled. Once your order has been shipped, it will be subject to our Return & Exchange Policy .
If you would like to make changes to your order instead of canceling, please contact us as soon as possible. In many cases, we may be able to assist with adjustments before your order ships and help you avoid unnecessary fees.
We appreciate your understanding and support as a small business.